Cancellation and Appointment Rearrangement Policy
Unfortunately we have been experiencing a large increase in 'no shows' and last minute cancellations with less than 24 hours notice.
We understand things come up and we absolutely love what we do but every no show and cancellation has an impact and knock on effect on all of our lives. Below is the Cancellation and Appointment Rearrangement Policy of our Terms and Conditions, please read it carefully.
3. Cancellation and Appointment Rearrangement Policy
3.1 Clients are entitled to **one appointment rearrangement without charge**, provided sufficient notice is given in accordance with these Terms.
3.2 Where a client wishes to cancel or rearrange an appointment, notice must be provided directly to the Clinic and must be acknowledged by a member of staff. Automated messages, voicemails, emails, social media messages, or other communications will not be deemed received until acknowledged by a member of staff.
3.3 If an appointment is cancelled or rearranged with **48 hours or less notice, but more than 24 hours notice**, the client will be liable for **50% of the treatment fee**.
3.4 If an appointment is cancelled or rearranged with **24 hours or less notice**, the client will be liable for **100% of the treatment fee**.
3.5 Failure to attend an appointment without notice ("no-show") will result in a charge of **100% of the treatment fee**.
3.6 For the purpose of calculating notice periods, the Clinic's business days are **Tuesday to Saturday only**. Sundays and Mondays are non-business days and do not count towards the notice period.
**Examples:**
* An appointment booked for Tuesday cannot be cancelled on Sunday or Monday and be considered more than 24 or 48 hours' notice.
* A cancellation request submitted on a Sunday or Monday will be treated as received when the Clinic next opens on Tuesday and is acknowledged by a member of staff.
3.7 The Clinic reserves the right to require payment of any cancellation fees before accepting future bookings.
Our full T&C's can be view here
We hope you understand our reasons for implementing this policy and please be mindful when you need to cancel an appointment in future.